eResponse Group logo  
  Smart security. Self-install. Rapid response. About Us| View All Products| Our Innovative Call Center| Business Partner Info| Contact Us   
Home > Our Innovative Call Center
About Us
Our Experience
Our People
Our History
  Life Safety Monitoring Brochure
  Rapid Response Brochure
Please call us at 1-800-000-0000

Call us Toll Free at 1-866-395-5895


  eResponse Group is the

leading provider of smart, self-installed security
and response systems that enable independence and personal well-being.

Our Innovative Call Center

Rapid Response
Our call center was started in 1992. Extensive investments of time and financial resources during the past three years have lead to an expanded facility, upgrades in telecommunication and signal processing technologies and improvements in our already award-winning work environment. No detail has been overlooked to improve the professional environment in which our operators efficiently monitor thousands of homes and businesses round the clock, every day of the year.

Rapid Response is Underwriters Laboratories (UL), Factory Mutual (FM), New York City Fire Department (NYC-FD) certified and is approved to monitor government facilities. Our facility is the most robust in the industry including:

  • Two 600KW Diesel Generators with 1200 gallon fuel tanks.
  • Dual Liebert Uninterruptible Power Supplies.
  • Dual Palo Alto Firewall Services.
  • Cisco 2950 series switches with redundant fiber optic links connected to two Cisco Catalyst 6509 core switches each with duplicated processors.
  • Quadruplicated Dell R-900 Dual Six-core Automation Servers
  • Triple telecom back-up. We are connected to four national providers: Verizon, Paetec, Sprint and AT&T plus two local providers, Level3 and Verizon.

People are the most important part of our monitoring facility and we hire and train the very best. Our staff development includes:

  • Extensive background checks
  • Minimum educational requirements
  • Initial and random drug testing
  • 6-Week training program with SIA (Security Industry Association) certified instructors
  • EMT training for medical alarms
  • Monthly policy review meetings
  • Advanced training programs for supervisors and trainers

This program and the opportunity to work in an award-winning facility with the industry's most advanced security and communication technologies, attracts the best staff in the business. At Rapid Response, people make the difference. We encourage you to view our operations center at